When you shop online and at www.dreadheads.dk you usually have a 14 day right of withdrawal but at dreadheads we give 30 days so you have plenty of time to consider your purchase and let us know that you regret the purchase and then return the item to us.
Some items are not covered by the right of withdrawal, and this will appear in the order process.
The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day. In the case of several different goods, which are ordered in one order, but delivered individually, or an item delivered in several lots, the period runs from the receipt of the last item or batch.
Upon receipt, you may only handle the goods in a way that allows you to determine the nature of the goods, their properties and the way in which they work.
On some items there is no right of withdrawal or you can lose your right of withdrawal. We give notice in the order confirmation if there are items where the right of withdrawal does not apply, eg due to the nature of the item, or where you can forfeit your right of withdrawal by breaking seals.
In order to exercise the right of withdrawal, you must notify us by unequivocal statement within 30 days of receipt of the item.
If you regret the purchase, the goods must be returned to:
GL Kongevej 26
When returning, you should make sure that the goods are securely packed. You are responsible for the package / goods until we receive it. Therefore save the postal receipt and possibly track and trace number.
You must pay the cost of returning the item when you regret it.
We expect you to send the goods as soon as possible after you have given notice of cancellation, and you must send them back within 30 days after you have regretted.
Note! We do not accept packages sent by post. cash on delivery.
Documentation of your purchase or order number.
You must enclose a copy of the order confirmation or other documentation for your purchase.
When we receive the item, we check it and you get a refund of the amount you paid to us at the time of purchase.
The amount is always transferred to the same means of payment with which you paid for the purchase. For example, if you paid by card, the purchase amount is returned to the payment card you used for the purchase.
You may lose your purchase amount, in whole or in part. This happens if the value of the item is impaired because
• you have actually taken the item into use,
• it has been damaged while you were responsible for it,
• you have handled the product in a different way than was necessary in order for you to determine the nature of the products, their properties and the way in which they work;
• you have not complied with the restrictions on the right of withdrawal that result from sealing, product type etc.
Complaint - If there is something wrong with the item
Your purchase of covered by the Purchase Act, including the defect rules. This means that you can either have a defective item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.